1. Client Agreement
Signing of the contingency agreement with a Pinnacle Services representative establishing our working relationship, should your claim be approved by your insurance company.
2. Call in Claim
Contact your insurance company and request for an adjuster to come inspect your roof. If ask to provide a date of loss, you may tell them you have been informed of the wind/hail damage to your roof and are unaware of the specific date.
3. Adjustment Information
Your insurance company will provide you with an inspection date. Pinnacle Services recommends the homeowner be available at this time, but it is not required.
4. Contact Pinnacle Services Representative
Please contact your Pinnacle Services representative and provide the date/time of the scheduled inspection. Your representative will be there to negotiate the claim on your behalf.
If the adjuster approves hail/wind damage for complete replacement, he will provide a cost estimate itemizing the amount to be paid on your claim. Pinnacle Services will review the insurance estimate to be sure that all damage has been accounted for and the diagrams and measurements used are accurate. Should your claim be denied, we can request a re-inspection with usually positive results.
6. First Insurance Check
The first check you will receive is for the Actual Cash Value (”ACV”) of your existing roof. If you are the only party named on the check, you can simply sign the check over to Pinnacle Services and we can work with you to begin the process of choosing and ordering materials for you roof. In most cases, however, the check will be addressed to both you and your mortgage company. In this case, do not endorse the check. Instead, send the check to your mortgage company so they can endorse the check first and send it back to you. Once the check is returned, you can either sign it over to Pinnacle Services or deposit it yourself and write a personal check.
7. Contact Pinnacle Services Rep For Pick Up
Upon depositing your first check, please contact your Pinnacle Services representative for pick up. You can either sign over the initial check or deposit and write a personal check in the same amount.
8. Material Selection and Delivery
Your Pinnacle Services representative will help you select an adequate replacement shingle. There are a variety of manufactures and choices, but Pinnacle Services recommends using at least a 30 year shingle (this is code in most cities). Once a selection has been made, the materials will be delivered to your home and loaded to your rooftop.
9. Schedule Project Date
A project date will be scheduled at your convenience. We ask that on the day/days of your job that the driveway be left clear for the crews and their equipment. Most jobs take only 1 day to complete. It is important to leave the permit in your window posted until your Pinnacle Services rep removes it after the cities inspection.
10. Final Insurance Check
Once your roof is completed, Pinnacle Services will invoice your insurance company for the “Recoverable Depreciation Value”. This check will be the final check from the insurance company. Once you receive it, please contact your Pinnacle Services representative for pick up. Most clients will also be responsible at this time for your insurance deductible, which can be made out by personal check. This will complete your project.